Quality management

Oriola operates in a regulated market. The company’s quality management is based on laws and regulatory requirements applicable in the pharmaceutical sector, as well as Oriola’s common management system, which provides a framework for common operating and governance practices. The common management system is built to comply with the laws and regulatory requirements applicable in the pharmaceutical sector as well as on quality management standards, especially ISO 9001 and Good Distribution Practice (GDP).

Our operations regarding the warehousing and distribution of pharmaceuticals, healthcare products and consumer goods, as well as the performance of services and logistics for clinical trials, have been certified according to ISO 9001 in both Finland and Sweden. Also, our dose-dispensing operations have ISO 9001 certification in Sweden.

Pharmaceutical distribution and wholesale are regulated by the GDP of the European Medicines Agency (EMA). In our operating countries, compliance with the GDP is monitored by the Finnish Medicines Agency Fimea and by the Swedish Medical Products Agency (MPA). GDP defines the common rules of handling pharmaceuticals. Where applicable, our operations are also guided by the Good Manufacturing Practices (GMP) and other regulation concerning products that come under regulatory control, such as food and cosmetics.

Quality policy defines common principles for continuous improvement

Oriola’s Quality policy sets the foundation for our commitment to continuous improvement throughout the Group. It also provides the framework for customer-centric operations and business development. In line with the policy, we are committed to maintaining and continually improving Oriola’s management system, and ensuring that we comply with requirements set by customers, regulation and ourselves.

Our Quality policy outlines the following principles for our work:

• The customer is in our focus every day and we strive together for superior customer experience.
• Our products and services are developed continually to meet and exceed customer expectations in a sustainable and responsible manner.
• We apply and initiate different means to continually improve our ways of working, quality, effectiveness and efficiency.
• We promote an open working atmosphere and quality awareness, which enables every employee to pursue excellence.